Coinstar Paypal Credit cards Worldwide logo
Worldwide
Shipping
:
Philippines
100% Free
(02) xxx-xx-xx your@email
The official distributor of DLA Naturals, Philippines
Shopping Cart: Welcome, Guest421767!
0 items / 0₱ Sign upSign in
Latest Blogposts:
Home » About » Delivery » Return policy

Return policy:

Our Return policies:

  • All return and exchange requests must be made to Dla.hn within 30 days from date of purchase.
  • All returns and exchanges must receive a Return Merchandise Authorization (RMA) from Dla.hn prior to shipment of returned product to Dla.hn. Any returned product received by Dla.hn without an approved RMA may not be processed.
  • In order to obtain an RMA, customers must submit their request via email to support@dla.hn. Customers will receive an email reply from Dla.hn with an approval or rejection of the submitted RMA request within 3 business days.
  • For all approved returns requesting a refund or exchange, all liability and expenses associated with the return of product to Dla.hn are the sole responsibility of the product owner. Dla.hn is not responsible for return product shipments that are damaged, lost, or stolen in transit. Dla.hn will not reimburse customers for any expenses associated with these return shipments.
  • Product Return Address: Philippines, Caloocan City, Camarin District, Good Harverst Park, Lanzones st. Blk 23. Lot 17.
  • All returned product to Dla.hn must be received in like new condition to qualify for a full value refund, or full value exchange. Please include all original packaging, paperwork, parts, and tools with your product return.
  • Any returned product that is not received by Dla.hn in like new condition may be subject to a minimum 20% re-stocking and handling fee. Dla.hn reserves the right to reject any return for refund or exchange request if product is not received in like new condition.
  • Dla.hn requires 5 business days from date returned product is received to process all requests for refunds, and requests for exchanges. Dla.hn will notify customers of the final resolution for any returned product via email within 5 business days from the date returned product is received.
  • Any refund on returned product can only be processed via the same payment method as the original purchase (PayPal /Credit card or Coinstar). Refunds can take up to 5 business days to complete from date of issuance.
  • For shipments returned to Dla.hn due to incorrect or missing address information (as provided by the customer), original shipping charges are non-refundable and charges to re-ship items will apply.
  • For shipments refused by the recipient for any reason (except where authorized by Dla.hn), product and shipping charges are non-refundable.

*Note: upon placing a new order, you automatically agree with our return policies.

Should you have any questions, don't hesitate and send an email to support@dla.hn